These terms govern use of faelmio.com and the sourcing services provided by Yiwu Maxon Imp.&Exp.Co.,Ltd. (“Faelmio”, “we”). By using this site or placing an order, you accept them.
1. Website content
Prices, lead times, MOQ and specifications shown on this site are indicative and updated periodically. They do not constitute a binding offer. A binding price exists only in a written quotation or proforma invoice issued for your specific order.
Product images are representative. Natural materials, dyes and production batches vary slightly. Where variation would be material to your purchase, ask for a physical sample.
2. Quotations
- Quotations are valid for 30 days unless stated otherwise.
- Prices are quoted in USD unless another currency is specified.
- Prices exclude duties and taxes unless the quotation states DDP terms.
- Quotations assume the specifications stated in the enquiry. Changes to specifications may change the price and lead time.
3. Orders and payment
- An order is confirmed when we receive the deposit and issue a proforma invoice counter-signed by you.
- Standard terms are 30% deposit on confirmation and 70% before shipment, unless the proforma invoice states otherwise.
- Production lead time runs from the date the deposit clears and all specifications, artwork and approvals are final.
- Late payment may delay shipment. Storage costs incurred after the agreed shipment date may be charged.
4. Samples and tooling
- Sample fees are quoted separately and, where stated on the quotation, credited against the bulk order.
- Tooling paid for by the customer remains the customer’s property.
- Tooling is stored at the manufacturing factory for the customer’s production. Transfer or documented destruction is available on written request.
- We do not use a customer’s moulds, artwork or packaging for other clients.
5. Intellectual property
- You confirm that any design, trademark, character or artwork you supply does not infringe third-party rights.
- We will flag suspected IP conflicts before production, but final responsibility for the legality of supplied designs rests with you.
- We sign non-disclosure agreements on request before sampling.
6. Quality and inspection
- Goods are produced to the approved sample and written specification.
- Pre-shipment inspection is carried out to ANSI/ASQ Z1.4, General Inspection Level II, unless another standard is agreed in writing.
- A lot failing on critical defects is reworked or replaced at factory cost and re-inspected before shipment.
- Inspection reports are provided to the customer. Third-party inspection by a nominated agency can be arranged at the customer’s cost.
7. Compliance and testing
- Test reports and certificates are issued by accredited third-party laboratories against the product and factory of manufacture.
- Testing cost is quoted separately and is the customer’s responsibility unless stated otherwise in the quotation.
- Compliance requirements vary by market and change over time. The customer is responsible for confirming that the document set meets the requirements of their destination market and sales channel.
- We provide documentation in good faith but do not provide legal advice on regulatory compliance.
8. Shipping and risk
- Risk passes according to the Incoterm stated on the proforma invoice (EXW, FOB, CIF or DDP).
- Transit times published on this site are typical ranges, not guarantees. Carrier delays, port congestion and customs inspections are outside our control.
- Claims for shortage or transit damage must be raised in writing within 7 days of delivery, with photographs.
- Loading photographs and container seal records are retained as evidence of condition at dispatch.
9. Cancellation
| Timing | Consequence |
|---|---|
| Before materials are purchased | Deposit refunded, less sampling costs already incurred |
| After production begins | Deposit applied to committed materials and labour; balance refunded or goods shipped |
| After goods are packed | Order proceeds to shipment; cancellation only by agreement |
10. Limitation of liability
Our liability for any order is limited to the invoiced value of that order. We are not liable for lost profit, lost sales, marketplace penalties or consequential loss.
Nothing in these terms excludes liability that cannot be excluded by law.
11. Force majeure
We are not liable for delay or failure caused by events outside reasonable control, including natural disasters, epidemics, government action, port closures, strikes or supply-chain disruption. We will notify you promptly and agree a revised schedule.
12. Governing law
These terms are governed by the laws of the People’s Republic of China. Disputes are subject to the jurisdiction of the competent court in Zhejiang, China, unless otherwise agreed in writing.
Parties may agree to arbitration or to mediation before litigation. We prefer to resolve issues commercially rather than legally.
13. Changes
We may update these terms. The version in force for your order is the one issued with your proforma invoice.
Contact
Yiwu Maxon Imp.&Exp.Co.,Ltd. Yiwu, Zhejiang, China [email protected] · +86 182 5749 9725